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Frequently Asked Questions
Most Commonly Asked
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At Ring Atelier Chicago, we celebrate the art of creating exceptional bridal diamond jewelry. Our process begins virtually, ensuring every detail is thoughtfully curated for your journey. Start by submitting an inquiry on our website or scheduling a phone consultation, where our team will guide you through design concepts, personalized quotes, and curated diamond options.
Whether you're envisioning the perfect engagement ring or exploring timeless wedding bands, we’ll bring your dreams to life. After narrowing down your preferences, we’ll warmly welcome you into our atelier for a personalized experience. To secure an in-person appointment, a deposit starting at $50 USD is required (applied toward your purchase).
Prepare for your visit with these key steps:
✔️ Know your preferred diamond shape and the 4Cs (Carat, Color, Clarity, Cut).
✔️ Have a vision for your ideal ring setting.
✔️ Set a budget (custom engagement rings start at $5,000 USD).
✔️ Outline your desired timeline.
Let Ring Atelier help you mark life’s most cherished moments with timeless elegance and unmatched craftsmanship.
In today’s market, you have all these amazing diamond options to choose from! We want to give you all the knowledge and confidence necessary to make an informed decision that’s right for you.
Lab vs Natural? Ring Atelier is all about education with zero judgment.
We offer both, check out this page here for a full breakdown of both.
We only set diamonds or gemstones that are purchased directly from us.
All of our rings are sold exclusively with one of our curated diamonds as a packaged set. Loose diamonds and settings are not sold separately.
We have Shop Pay an option to pay in full at checkout, or to pay for an order over time. To give you a better understanding of our payment policy, we require a 60% deposit of the total to be made at the time of the order. The remaining 40% is due once your order is completed prior to shipping out your piece(s) or scheduling for in person pickup. All International orders are required to be paid in full before production begins.
- Our Ring Atelier showroom is located at
401 N Michigan Ave Suite 1200, Chicago, IL 60611
- We are open by appointment only from Monday to Friday 11:00 -5:00 pm, and Saturday: 11 - 3pm. We are closed on Sundays.
If you’ve watched any of our Youtube videos, you’ll notice how much we stress that the overall beauty and brilliance of a diamond can not be judged merely with a grading report but with the human eye.
Diamond curation means we look, inspect, compare, and filter through actual diamonds in person where we will only give you options for our top selection of either lab grown or natural diamonds. For example, we look for the best cuts/makes, H color diamonds that face up like F/G, and VS clarity with less noticeable inclusions to the naked eye.
Most importantly with lab grown diamonds, our curated options will have no tints/tinges that are common and inherent in the growth process, not disclosed on any diamond certificates, and can be difficult to see even on hi-def videos you typically see online.
We sort through a vast number of diamonds to present you with only 3-5 of our best options, expertly tailored to meet or exceed your expectations.
Read more about our curation here
Appointments
At Ring Atelier Chicago, every piece is made-to-order with a 4-6 week lead time. To ensure your jewelry is ready on time, we recommend beginning the process approximately two months before you need the finished piece. Start your journey with us virtually by submitting an online inquiry or scheduling a brief 10-15 minute phone consultation using this link.
We encourage couples to attend the consultation together or have an open discussion beforehand. It's essential to align on key details like diamond size, shape, budget, and timing. Many couples start the process together, with the recipient stepping away later to keep the proposal a delightful surprise.
After the consultation, a Ring Atelier Chicago team member will guide you through the next steps. Whether you're exploring options or have a clear vision, we’ll help refine your ideas, discuss design concepts, provide quotes, and curate personalized selections for your perfect piece.
The first step of our process begins exclusively online. (Please read above) After we have gone through the process of getting to know you and what you’re looking for, we will be more than happy to welcome you into our atelier!
Due to the limited time-slots we have for local and world-wide clients who are flying in for their visit, a minimum of $250 USD deposit is required to secure an in-person viewing appointment. (Deposit amount can vary based on the product you are inquiring about and will be 100% applicable to any purchase made in the atelier).
We do not offer walk-in appointments. Please note that we are typically 2-4 weeks booked in advance. If you have a very short timeframe, please communicate that with one of our team members and we will definitely do our best to accommodate you!
The more information you are able to share beforehand, the more efficiently we will be able to assist you. Please share any inspiration screenshots, pictures, preferences on the 4Cs, timeline, desired budget, etc.
If you are flying in from a different state/country, please communicate your flight details with us so we can anticipate your arrival accordingly.
Unlike major retailers, we do not stock our showrooms with dozens of diamonds and settings. Instead, our private showroom experience is individually tailored to each client. We feature a portion of our signature jewelry and present you with 3-5 pre-curated diamonds that are prepared for you. You will be able to try things on, get our thoughts and suggestions as to which style best suits you, or answer any additional questions or concerns you may have!
Since our inventory can change from day to day and our current production lead time is around 4-6 weeks, we usually recommend starting the virtual process with us approximately 2-3 months before you need the finished ring. After the initial consultation, we would coordinate and schedule an in-person appointment if you are within 30 days from your desired purchase timeline.
Payment and Ordering
- At Ring Atelier Chicago, our clients seek more than just jewelry—they value our expertise, passion, and meticulous attention to detail. Every piece we create reflects an unwavering commitment to exquisite craftsmanship. Trust is not given; it’s earned through dedication and a reputation built over time. Each design tells a story of elegance, artistry, and the promise of enduring quality.
- we understand the nerves that come with making such a significant purchase without seeing or touching it in person. That’s why our approach is simple, transparent, and client-focused. With a vast online gallery of videos and personalized one-on-one guidance, we’re here to make the process seamless and stress-free. Have questions? Unsure if it’s the right fit? We’re here to help every step of the way.
- What sets us apart from typical online retailers or commercial jewelers is our unparalleled diamond curation and craftsmanship. From the center stone to the small melee diamonds in our signature rings and jewelry, every diamond is carefully color-matched and hand-set. Our master setters meticulously shape and cut each prong to perfection, ensuring a level of quality and detail comparable to the finest luxury jewelers.
- Don’t just take our word for it—explore the glowing reviews from our happy clients across the U.S. and around the world! At Ring Atelier Chicago, exceptional artistry and customer satisfaction are at the heart of everything we do.
At Ring Atelier Chicago, our process is designed to be transparent, visual, and highly detailed. We dedicate countless hours to creating educational YouTube videos and detailed try-on videos that showcase the intricate craftsmanship of our signature settings.
Having served clients nationwide and globally, we encourage you to explore the heartfelt testimonials from those who’ve trusted us. Learn more about our process and see why Ring Atelier is a name synonymous with elegance and quality.
All package prices are estimates only, it includes the diamond and the setting. The price does not include any duties or taxes. The final price is subject to change depending on market fluctuation, final selection of curated diamond, finger size, metal type, modification to the setting, and any additional approved customizations.
Various packages give you the option of different diamond types and quality to choose from. All package prices are estimates only. The price does not include any duties or taxes. The final price is subject to change depending on market fluctuation, final details, finger size (if applicable), metal type, or any additional modification or approved customizations.
Once we finalize all design elements, we will send you an invoice detailing everything about your order. We require a 60% deposit to be made at the time of the order. The remaining 40% is due once your order is completed prior to shipping your piece(s) or scheduling for in person pickup. We accept wire transfers, personal, and cashier's checks. All checks should be made payable to Ring Atelier
All International orders are required to be paid in full by International wire transfer before we begin production.
We have Shop Pay an option to pay in full at checkout, or to pay for an order over time. To give you a better understanding of our payment policy, we require a 60% deposit of the total to be made at the time of the order. The remaining 40% is due once your order is completed prior to shipping out your piece(s) or scheduling for in person pickup. All International orders are required to be paid in full before production begins.
Please note that for all International orders, any duties or import fees are the sole responsibility of the client. The amount is calculated based on your country, province, and city (please contact your respective government agency for their guidelines and more information).
Once the package leaves our location, you will be contacted by the shipping broker (FedEx), or your local customs department via phone or email. They may ask you to sign a release/import documents and then submit the duty payment by credit card.
After the payment clears, they will schedule a delivery date and time directly with you.
Still have questions? We are here to help you every step of the way! Just let us know which country, and we will walk you through it.
Shipping, Exchange, or Return
We offer free complimentary shipping for new orders all across the US. All of our hand made pieces take 4-6 weeks to make. Once it’s completed, we will first reach out to you by email then schedule a delivery date. Your order will be shipped and delivered via FedEx Insured Priority Overnight in discreet packaging and tracking numbers will be provided (Note: deliveries normally arrive in the morning and Adult Signature is required)
If you are located outside of the US, please allow 3-14 business days depending on the country. International shipping rates will apply.
Each package is fully insured in the instances of theft or loss during transit. However, after it is signed for, the liability transfers to the recipient. We recommend clients seek out your local or current insurance provider to inquire about Jewelry Insurance or get a quote from State Farm/Jewelers Mutual for a standalone policy. We always recommend getting your pieces insured, at least for the 1st year of wear.
At Ring Atelier Chicago, all of our pieces are custom-made, which means we do not offer exchanges, refunds, or accept returns.
Still unsure? Check out our glowing client reviews and see why so many trust us to create their dream piece.
For in-stock ready to ship items, we accept exchanges or issue store credit for pieces returned unworn and in original condition within 7 business days of receiving your order (minus shipping fee). However, we do not offer refunds.
Repair, Sizing and Warranty
At Ring Atelier Chicago, we offer one complimentary resizing within the first year of your purchase. For resizing requests beyond this period, charges may apply based on factors like band width, metal type, and the adjustment needed. Resizing typically takes 7-10 business days.
- Local Clients: Click here to schedule a drop-off resizing service.
- Non-Local Clients: Click here for an insured FedEx label to send your piece to us.
- International Clients: Due to customs complexities, we recommend seeking local service providers for resizing.
We’re here to ensure your jewelry fits perfectly!
Please watch the step by step YouTube video.
You can also purchase a sizing kit on Amazon.
Keep in mind that depending on your body temperature at the time you get your finger sized, it will fluctuate. Cold body temperature = size smaller, hot body temperature = size bigger. Try your best to measure when you’re at a middle ground.
Need more help? Just ask!
All jewelry purchased at Ring Atelier comes with a lifetime complimentary cleaning and inspection service. This includes stone checking, tightening, and polishing with the exception of White Gold, which requires Rhodium plating (cost varies per ring). We recommend having your jewelry serviced and checked once a year.
If you are local in the Chicago are click here to request a drop off for service.
If you are not local, click here to request an insured FedEx label ($150 Insured Shipping rate applies, which covers both ways).
Our jewelry is made to last! We offer a lifetime warranty against manufacturing defects. Diamonds above 0.05ct are not covered under warranty. Natural mined or lab grown diamonds, and gemstone center stones on engagement rings and other jewelry pieces are also not covered under our warranty. We strongly advise you to purchase Jewelry Insurance through your insurance provider or a standalone policy through State Farm or Jewelers Mutual. If you need further help, email info@ringatelier.com.
Please keep in mind that our warranty does not cover daily wear and tear, damage due to misuse, loss, or theft. While we're happy to repair your jewelry, all applicable fees are assessed based on the necessary repair requirements as determined by our jewelers.
All shipping and insurance charges for repair items are the sole responsibility of the client.
We have two full videos on how to clean and care for you.
In summary, you can clean your jewelry with a mild dawn detergent, small toothbrush, and distilled water. Gently scrub and wipe dry with provided jewelry cloth.
If you need a deeper, professional cleaning, we offer lifetime cleaning services. See our contact page here.
Insurance and Appraisals
We recommend contacting your local licensed insurance company for a quote. Just like a car, you can shop around, get the best rates and see what fits your needs. We recommend places like State Farm or Jewelers Mutual.
They typically will require a photo of the jewelry you are insuring, personal information, a bill of sale, or a jewelry appraisal.
We always recommend clients purchasing jewelry insurance within the first year of use and especially if you are planning on proposing in a different location where you will be traveling with the ring.
Yes we do, all new natural diamond purchases over $10,000 come with a complimentary appraisal.
For lab grown diamonds, please use the bill of sale. However, if you need an additional appraisal, please reach out to our team and make a request at info@ringatelier.com.
Lab Diamonds Quality & Curation
Just like natural diamonds, not all lab diamonds are grown or cut perfectly. Growing a lab diamond too fast, or without quality material and equipment, can result in having brown/ blue/ gray-ish hues. This is a very common issue and inherent in the growth process.
When you browse on major retailer sites, they offer a large list of diamonds through videos but most of what’s being offered to you have not been vetted by actual human eyes. These tint/tinge issues are not disclosed on any diamond certificates, and can be difficult to see even on hi-def videos. At Ring Atelier, we have a very strict curation process where our GIA certified gemologists filter out those types of diamonds, and our mission is to offer only the best cuts/makes with the most fire and brilliance.
Our hope is that all of our new and existing clients trust our expertise and our decades of experience in diamonds and the jewelry industry as a whole to help choose the perfect stone for them! After all, this is what we are here for!
Yes, Lab created diamonds do test as diamonds.
However, keep in mind that low-cost diamond testing tools used by the majority of jewelers are created to test between stimulants (moissanite, cubic zirconia) and diamonds, NOT between lab grown diamonds and natural mined diamonds. That’s why it’s important to have a proper grading report that shows you what type of diamond you have.
Natural and lab diamonds of the same quality look exactly the same side by side, even to a trained eye. A lab diamond can only be distinguished from natural diamonds using specialized equipment that can detect the minor differences in trace elements and crystal growth.
Another way to tell if a diamond is lab grown or natural is by using a microscope or a loupe to find the certificate number laser inscribed on the girdle. This unique ID allows for the examiner to trace the diamond back to the diamond report where it will list the exact specs of the diamond as well as if it is lab grown or naturally mined.
All Ring Atelier Diamonds above 1.00ct are graded by third party, non-profit gemological institutions that certify each and every one of our diamonds with a microscopic laser inscription.
The main difference between the two is how they are made and how they are priced. Visually, they look and feel the same.
Natural Diamonds are made of carbon bonded together under extremely high temperatures until they form crystals. It takes 1- 3 billions years for this to happen. So natural diamonds are literally the oldest thing on earth you can touch!
Scientists have found a way to form diamonds using a process called High-Pressure High Temperature (HPHT) which mimics the natural conditions needed to form these precious stones.
Additionally, diamonds can be formed using another process called Chemical Vapor Deposition (CVD). This process utilizes carbon-rich gas, such as methane, placed in a vacuum chamber, which is like a giant microwave making diamonds!
Lab grown diamonds sell at 40%-70% of a discount compared to a natural diamond of equivalent quality.
We believe that both growth processes are acceptable and you shouldn't choose one over the other. What’s most important is the final product. With emphasis on how the diamond is cut, with lots of fire & brilliance, and no unwanted tints/tinges.
From our experience, clients are wanting to explore lab grown diamonds because of the value and savings and the desire for more finger coverage and size, not as an investment to buy and resell diamonds or jewelry.
Since lab grown diamonds are a more recent introduction to the market, there is more uncertainty on future pricing or their respective value on secondary markets.
They absolutely sparkle the same as natural diamonds since sparkle and brilliance are directly tied to precision cutting and manufacturing of the rough material! Just check out any of our lab grown diamond videos. And no, it will not tarnish, change color or dull over time, just like a natural diamond.
Diamonds are grown in the United States and all over the world in high-tech facilities staffed by scientists, engineers, and technicians with main production being in China and India.
We do not offer trade-ins and upgrade lab grown diamonds. All sales for lab grown diamonds are final sale.
Unless otherwise noted, we use color matched natural mined melee diamonds in all of our signature jewelry.
Natural Diamonds Upgrade Policy
All natural mined loose diamonds and diamond stud earrings purchased from Ring Atelier which excludes lab grown/lab-created diamonds and colored gemstones, may be upgraded as long as the following terms and conditions are met:
- New items must be valued at 50% more than the trade-in amount. This does not include the worn-setting, sales tax, shipping, or any repair work.
- All applicable taxes or duties will be charged on the full price of the new diamond before any credit is applied.
- The diamond that is being upgraded must be in original purchase condition, free from chips or abrasions, and accompanied by the original and official diamond lab report.
- Diamonds may have additional restrictions when trading in. Trade-in amount for these diamonds will be determined on a case-by-case basis. Please email us at info@ringatelier.com for more information on our diamond upgrade policy.